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Data integrity is always guaranteed since Dynamic Contact Centre Manager accesses Genesys configuration management data via the Configuration Server. Since DCCM was created using the suggested Genesys SDKs, it supports upcoming Genesys upgrades. Through load balancing and links to the primary and secondary Genesys Configuration Servers, DCCM enables high availability.

It provides a number of advantages, including easy, user-friendly access from any Computer, without the need to install any desktop applications.

Since Dynamic Contact Centre Manager receives Genesys configuration management data through the Configuration Server, data integrity is always maintained. Future Genesys upgrades are supported by DCCM because it was developed using the recommended Genesys SDKs. High availability is made possible by DCCM through load balancing and connections to the primary and secondary Genesys Configuration Servers.

Hardware and software standards based.