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Webapplications are becoming ever more widely seen in the market, as the rapidgrowth of the Software as a Service approach. The fact that such applicationsare available to the entire world 24x7 means that the demands on support canbecome onerous soon after the launch of a service. Providing round-the-clocksupport in the Western world is often difficult and expensive to achieve. Thecost associated with that can mean that companies simply do not provide itcondemning many if their customers to poor service with long response times.Posted ID-sep74568