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Web applications arebecoming ever more widely seen in the market, as the rapid growth of theSoftware as a Service approach. The fact that such applications are availableto the entire world 24x7 means that the demands on support can become oneroussoon after the launch of a service. Providing round-the-clock support in theWestern world is often difficult and expensive to achieve. The cost associatedwith that can mean that companies simply do not provide it condemning many iftheir customers to poor service with long response times. Posted ID- mayb1011