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                        Web applications are becoming evermore widely seen in the market, as the rapid growth of the Software as aService approach. The fact that such applications are available to the entireworld 24x7 means that the demands on support can become onerous soon after thelaunch of a service. Providing round-the-clock support in the Western world isoften difficult and expensive to achieve. The cost associated with that canmean that companies simply do not provide it condemning many if their customersto poor service with long response times. Posted ID- mayb1011